The service location section identifies where the requested activity is to take place. This is where the equipment to be worked on is located and/or where the technician is supposed to travel to.

The location name is a description of the service location. A location name can be attached to a service location to help users quickly identify the place of service in place of an address.
Example: Head Office

The business name field is to contain the title of the company or of the individual for whom service is requested.
Example: Compugen Inc.

The street address field is to contain the postal address for where service is to be provided.
Example: 123 First Street.

The building name field is to contain the descriptor of the complex for which service is to be provided. This is an optional field and does not need to be included if not relevant.
Example: Century Plaza

The suite/floor number field is to contain the specifics on where exactly the office or service location is found within the building. This is an optional field and does not need to be included if not relevant.
Example: 3rd floor

The City field displays the name of the city for which service is to be provided.

The Province field displays the province for which service is to be provided.

The postal code field is to contain the Canada Post assigned postal code for the address where service is to be provided. Postal codes can be referenced at Canada Post's website:
www.canadapost.ca

The service location contact information section identifies who Compugen's technician is to contact when attempting to render the service requested.

The primary contact section identifies the first person that Compugen's technician should attempt contact with to render the service requested. This is typically the person who owns the equipment or who is requesting the service.

The secondary contact section identifies a backup contact person that Compugen's technician may contact if the primary contact is not available.

This field is to contain the contact person's given name.
Example: John

This field is to contain the contact person's surname.
Example: Smith

The phone number field is to contain the primary telephone number of the contact. It is to include the area code and the 7 number dialing codes. Dialing extensions are to be placed into the extension field.

The phone number entered must match the following formats:
(905) 555-1212
905-555-1212
1-800-555-1212

The Extension field is to contain the additional telephone number identifier that follows the main phone number.
Example: 4209

The phone number 2 field is to contain the secondary telephone number of the contact. It is to include the area code and the 7 number dialing codes. Dialing extensions are to be placed into the extension field.
Example: Cell phone #

The phone number entered must match the following formats:
(905) 555-1212
905-555-1212
1-800-555-1212

The email field is to contain a valid email address of the requestor or of the primary contact.

This section describes the type of service that the user wishes to request of Compugen.

The request type is divided into 7 different selectable options.

Deskside Support: Software, Network Support (DSS)
Install/Move/Add/Change: Installation, move, addition, or change of equipment (IMAC)
Depot Repair: Equipment to be repaired at Compugen’s Service depot, no onsite entitlement
Onsite Dispatch: Equipment to be repaired at the customer’s site
Parts Only: This is used for parts only
Project: For Deployment or special project requests
Removal: For removal or de-installation of equipment

.

The priority allows the user to classify the urgency of the request. This helps Compugen to prioritize each customer's requests against their other requests. The options range from 1 (HIGH) to 4 (LOW).

This field typically contains the user's cross-reference number into their own call management system. It can contain anything that is pertinent that the user wishes to have included in the request.

This field can contain anything that is pertinent that the user wishes to have included in the request.

The problem drop down list provides short descriptions on what services the user may require. Select one of these options to assist in the diagnosis of the reported problem.

This field is to contain the precise request that you wish Compugen to perform and/or a detailed description of the failure affecting the equipment.

This section identifies the equipment for which the service is requested.

The product type drop down box provides the user with 6 choices:
Desktop Computer: Select for non laptop and non server computers.
Notebook Computer: Select for all laptop style computers.
Monitor: Select for all stand alone monitors. If the problem is with an LCD on a laptop, please select the Notebook Computer option.
Server Computer: Select for all server and storage related systems.
Printer: Select for all printing devices.
Other: Select if the product to be serviced does not fall into any of the other categories.

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Select a link below to lookup warranty entitlement by Make
-Acer
-Dell
-HPD
-IBM
-Lenovo
-Lexmark
-Toshiba
-Xerox

The under warranty drop down provides the user with three options: Yes, No, Do not know. Please select the one that best reflects the warranty entitlement of the equipment to be serviced. If you want to check the warranty prior to placing a request, click on the "Check Warranty" button. This will display a series of web links to some major manufacturers where the warranty entitlement can be queried.

The serial number is the unique identifier for the piece of equipment to be serviced. This information can be found on the equipment to be serviced. Serial numbers are formatted in specific patterns based on the manufacturer of the equipment.

- IBM: 7 alpha-numeric characters
- Lenovo: 7 alpha-numeric characters
- HPD 10 or 12 alpha-numeric characters
- Lexmark: no restrictions
- Toshiba: AAAAAAAAA
- Other: no restrictions

The asset tag # field is a company specific identifier for a piece of equipment. This field is optional. If the user wishes to track service requests based upon their own asset tracking number then they may include the asset's tag number in this field.